Vanlife Store Quality Guarantee

All our products come with a quality guarantee. If you notice any problem or defect upon receipt, contact us immediately and we will take the necessary steps to resolve the issue.

30-Day Satisfaction or Refund Policy

• If the Window does not suit you, you can return it within 30 days from the delivery date
• Item must be uninstalled, in its original packaging, with all tags attached
• See exact terms in the "Delivery & Returns" tab

After-Sales Service France

• Phone: +33 1 89 48 06 01 — Monday to Friday, 9am to 5pm
• Email: clients@vanlife-store.com
• Live chat available on the website

Vanlife Store is based in La Garenne-Colombes (92), France. After-sales service and shipping are managed from our French warehouses.

📦 Processing times

• Order preparation: 1 to 2 business days (Monday–Friday)
• Order cutoff time: 4:00 PM (Paris time) for same-day processing

🚚 Mainland France delivery

• Free from €399 purchase
• Below €399: €9.90 to €19.90 (depending on weight)
• Delivery time: 4 to 5 business days (tracking included)
• Express delivery option available at checkout: €9.99 to €39.99 depending on weight

🌍 Europe delivery (excluding Switzerland and United Kingdom)

• Free from €399 purchase (for non-bulky parcels)
• Average delivery time: 4 to 7 business days

🇨🇭🇬🇧 Switzerland and United Kingdom delivery

• Delivery available
• Customs and clearance fees are the customer's responsibility (not included in shipping fees)

🔁 Returns — 30 days

• Return possible within 30 days from delivery
• Item unused, in its original packaging
• Mandatory request before any return: email to clients@vanlife-store.com + form urlr.me/!vanlife-retours with product photos
• Return fees: €19/parcel (France) or €24/parcel (Europe & UK)
• Refund within 14 days after return validation (to the original payment method for returns within 14 days, as store credit beyond that)

⚠️ Special cases (bulky products)

Windows over 120 cm in length must be returned by the customer’s own means to: ALD TRADING / WE RETHINK – 75 Rue Rateau, Bâtiment B7 – 93120 La Courneuve, France. Traceable service required.

📞 Customer service: +33 1 89 48 06 01 — Mon–Fri, 9 AM–5 PM.