- 30 days after delivery to change your mind: product not fitted, unused, in its original packaging with all accessories.
- Up to 14 days: refund to your payment method or store credit, your choice. Days 15 to 30: store credit valid on the whole site.
- Returns are requested through the online form, with photos of the product and packaging; you then receive the label and instructions.
- Flat return fee per parcel: €19 in France, €24 in Europe and the UK. Fridges over 60 L, windows over 120 cm, skylights over 70 cm and lithium batteries: returned by your own means, with tracking.
- Damaged parcel or faulty product: note reservations on delivery and contact us within 48 h with photos and your order number.
- 100% secure payment
- 30-day returns
- Free delivery from 399 €
- Free support
Up to an extra 15% off
- Codes valid across the whole catalogue
- Discount based on your order total
- While stocks last
Deducted automatically at checkout, no code to enter
Whole project? Request a free quote ›
Product benefits
Details and specifications
Full description
The comfort of a real washroom in your vehicle. The W5000 is a cassette toilet for motorhomes and campervans. Its swivel bowl disappears into a small washroom, its 12 V electric flush rinses the whole bowl, and its 17.2 L cassette on wheels comes out from the outside through the supplied service hatch, without going through the living area.
Compatibility: will it fit my vehicle?
- A floor area of at least 370 × 577 mm (421 mm wide with the bowl swivelled).
- 838 mm of clearance above to raise the seat.
- An outer wall that is flat and 30 to 50 mm thick, for the service hatch cut-out (349 × 297 mm).
- A 12 V supply nearby.
- A water feed: pressurised system (0.35 to 0.70 bar), or an external pump.
Not sure? Send us a photo of the location and we will reply within 24 h.
What's included
- 1 × W5000 swivel toilet
- 1 × 17.2 L cassette on wheels
- 1 × External service hatch (white, paintable) with a set of keys
- 1 × Vent pipe and its flange
- 1 × Wall bracket, screws and trim caps
- 1 × Dose of breakdown fluid for first use
Care and maintenance
- Before each use, pour around 2 L of water and a dose of fluid into the cassette through the pouring spout.
- Clean the bowl with a soft cloth, without harsh household cleaners, which would damage the blade seal.
- Do not drive with water in the bowl, or with a cassette more than 3/4 full.
- In winter, with no heating, drain the cassette and the water system.
Downloads
Frequently asked questions
Q: Do I need a water pump?
A: No, if your vehicle has a pressurised water system: the flush connects straight to it. Otherwise it works with an external 12 V pump, and the wiring is ready for one.
Q: How long does the cassette last?
A: Generally 4 to 6 days for two people. The indicator flashes red when it needs emptying.
Q: Does it smell?
A: No, in normal use. The blade is sealed, the cassette has a pressure-release valve and the vent pipe takes the gases outside. A cassette additive completes the setup.
Q: Is it difficult to install?
A: It is within reach of a well-equipped DIYer. You need to fix the toilet to the floor, cut the wall for the service hatch, connect the water and the 12 V, then fit the vent. The manual covers each step with the measurements.
Q: Can it be used in winter?
A: Yes, in a heated vehicle. If there is a risk of freezing, drain the cassette and the water system.
Q: I have a macerator, is it compatible?
A: Yes. A « free flush » mode lets you rinse even with the blade closed. It is switched on and off with 12 quick presses on the button.
Another question? Contact our technical team, reply within 24 h max.
Benefits
Technical specifications
| Vehicle compatibility | Universal: converted vans, motorhomes, caravans |
|---|---|
| Tank capacity | 17.2 |
| Toilet type | rotary cassette |
| Material (toilet) | Antibacterial flexible PP |
| Flush voltage | 12V |
| Electric flush | Yes |
| Rotating bowl | Yes |
| Rotation angle | 180 |
| Maximum user weight | 125 |
| Sealing type | High-gloss PBT blade + sealing gaskets |
| Warranty | 2 years |
Got a question? Contact our techniciansOur technicians can help you with:
- Compatibility with your vehicle
- A question about a product
- Your conversion project (choice of products, layout, type approval)
- Technical help installing a product
- A tailor-made quote with personalised discounts
Our support team can help you Monday to Friday, 10am to 5pm:
- By email: clients@vanlife-store.com
- Live chat
- By phone: +33 1 89 48 06 01
Any problem with our website? Let us know!
Our technicians can help you with:
- Compatibility with your vehicle
- A question about a product
- Your conversion project (choice of products, layout, type approval)
- Technical help installing a product
- A tailor-made quote with personalised discounts
Our support team can help you Monday to Friday, 10am to 5pm:
- By email: clients@vanlife-store.com
- Live chat
- By phone: +33 1 89 48 06 01
Any problem with our website? Let us know!
Our France-based technical support team can help in 6 languages (FR / EN / DE / ES / NL / IT), Monday to Friday, 10am to 5pm:
- By email: clients@vanlife-store.com
- By phone: +33 1 89 48 06 01
- Live chat
Delivery & returns
France: free delivery on orders over €399, dispatched within 1 to 2 working days (orders placed before 4pm are processed the same day).
Europe, Switzerland, United Kingdom: free delivery on orders over €399 in Europe, CHF 399 in Switzerland and £399 in the UK (excluding bulky parcels); customs charges are payable by the customer in Switzerland and the United Kingdom.
Returns: 30 days, item must be uninstalled and in its original packaging. Please contact us first at clients@vanlife-store.com.
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How it works
Connected to the vehicle's water system
On wheels, easy to empty
Swivels to save space
12-230V
Windows
Fridges