Technical Hub
Vanlife Store product help center
Technical Hub
FAQ, manuals, diagrams, certificates, and compatibility markers to choose, install, and troubleshoot Vanlife Store products.
FAQ
Vehicle compatibility, dimensions, and reference choice
How to know if a product is compatible with my vehicle?
Check the installation dimension, external dimension, wall or roof thickness, and installation direction. For a replacement, measure the actual opening in millimeters rather than relying solely on the old reference.
Which dimension to choose to replace a Window, window, or rooflight?
Compare the existing cutout with the product diagram or manual. The commercial dimension does not always exactly match the required cutout.
Stock, pre-order, and product lead times
Is the product really in stock?
The displayed availability depends on current stock. If a product is on pre-order or restocking, the indicated date is an estimate subject to supplier receipt and stocking.
What to do if a product is out of stock?
When possible, we offer a compatible alternative: similar dimension, equivalent model, or version available more quickly.
Included content, variants, colors, and product information
What is included in the package?
Check the "included content" section of the product sheet: main product, accessories, options, compatible parts, and items not included.
Do the photos exactly match the received finish?
Photos may vary depending on lighting or supplier version. Critical points such as color, opacity, frame, fly screen, or curtain must be confirmed in the variants and description.
Manuals & diagrams
Documents available for priority families. If your exact reference does not yet appear, check the product sheet or contact support with your order number / model.
Certificates
Certificates and reports available in Shopify Files. Always check that the certificate matches the exact model ordered or the model indicated on your product sheet.
Products / models concerned by the sections
Windows, windows and rooflights
Shade WindowsNordVan SLIDE / VanSlideMaxxFan LT1000 / LT1100 / LT1200STYLE skylight 40x40Panorama 500 × 700 / 50 × 70
Fridges
VanCoolRCE / RCN / SVR / BCD / DCRRCE140 / VanCool 140L
Electricity
Easy CP1011 / CP1511 / CP2011Lithium Batteries 100 / 200 / 314AhMPPT Victron / AntarionOrion-Tr SmartMultiplus
Heater
Autoterm Air 2DAutoterm Air 4D
Fitting / water / accessories
Manual / pneumatic table legsPump EA4116Camera CR1050 / RC-B670W
Windows, windows and rooflights
How to choose a window or a window?
The priority is the recessed cutout, then the outer dimension, wall thickness and type of opening. For a replacement, measure the existing opening.
Products concerned
Shade Windows, NordVan SLIDE / VanSlide, MaxxFan LT1000 / LT1100 / LT1200, STYLE skylight 40x40, Panorama 500 × 700 / 50 × 70 and other windows/rooflights according to product sheet.
Do you sell glass alone or spare parts?
We generally do not offer glass alone or small specific parts for windows/windows. Depending on availability, the alternative is the complete window or the window alone without fly screen/frame.
Fridges, cooling and ventilation
How to choose the capacity of a fridge?
Choose according to available space, number of people, desired autonomy, and electrical consumption. Also check installation dimensions, required ventilation, and opening direction.
Products concerned
VanCool, RCE, RCN, SVR, BCD, DCR, and models indicated on the certificates linked above.
Can a fridge be installed in any cabinet?
No. You must provide sufficient ventilation and respect the recommended clearances. Poor ventilation can reduce performance or cause failures.
Electrical kits and components
What does an electrical kit contain?
Each kit must precisely list the included components: battery, inverter, MPPT, protections, connectors, bus bar, fuses, etc. Cables and solar panels are not included/offered unless explicitly stated.
Products concerned
Easy CP1011 / CP1511 / CP2011 Inverters, 100Ah / 200Ah / 314Ah lithium batteries, Victron/Antarion MPPT, Orion-Tr Smart, Multiplus, and associated electrical components.
Why are some items shipped separately?
Heavy or sensitive items like battery and inverter may be shipped separately for safety, weight, and transport reasons.
Damaged product, defective or missing part
What to do if a product arrives damaged?
Take photos of the box, carrier label, protections, and product damage. Contact support with your order number and the photos.
What to do if a part is missing?
First check the list of included items. If an included part is truly missing, send a photo of the received contents and the package to quickly determine the solution.
Returns related to a wrong product choice
The product received does not fit my vehicle, what should I do?
Contact us with the measured dimensions and photos of the location. Before considering a return, we first look for a solution: installation advice, possible adaptation, or a more compatible alternative.
How to avoid an ordering mistake?
Before purchasing, check dimensions, included contents, vehicle compatibility, manuals, certificates, and photos. If any point is unclear, ask support for confirmation before ordering.
Can't find the answer?
Send us your order number if you have already purchased, or the dimensions/photos of your project if you are preparing your order. The more precise the information, the faster we can guide you.
