Our France-based technical support team assists you in 6 languages (FR / EN / DE / ES / NL / IT)

• Monday to Friday, 10 a.m. to 5 p.m.
• Email: clients@vanlife-store.com
• Via live chat available on the website

Vanlife Store Quality Guarantee

All our products are covered by a quality guarantee. In the event of a problem or defect noticed upon receipt, contact us immediately and we will do what is necessary to resolve the situation.

Money-back guarantee policy — 30 days

• If the Window does not suit you, you can return it within 30 days of delivery
• Item must not be installed, and must be in its original packaging with all labels
• See the exact terms in the "Delivery & Returns" tab

Vanlife Store is based in Paris, France. Customer service and shipping are managed from our French warehouses to Europe, the United Kingdom, and Switzerland.

📦 Processing times

• Order preparation: 1 to 2 business days (Monday–Friday)
• Order cut-off time: 4:00 p.m. (Paris time) for same-day processing

🚚 Delivery within metropolitan France

• Free for orders over €399
• Under €399: €9.90 to €19.90 (depending on weight)
• Delivery times: 4 to 5 business days (tracking included)
• Express delivery available at checkout: €9.99 to €39.99 depending on weight

🌍 Delivery within Europe (excluding Switzerland and the United Kingdom)

• Free for orders over €399 (for non-bulky parcels)
• Average delivery times: 4 to 7 business days

🇨🇭🇬🇧 Delivery to Switzerland and the United Kingdom

• Delivery available
• Customs duties and clearance fees are payable by the customer (not included in shipping costs)

🔁 Returns — 30 days

• Returns accepted within 30 days of delivery
• Item must be unused and in its original packaging
• Request required before any return: email clients@vanlife-store.com + form urlr.me/!vanlife-retours with photos of the product
• Return shipping costs: €19/parcel (France) or €24/parcel (Europe & UK)
• Refund within 14 days after return approval (to the original payment method for returns within 14 days, and as store credit thereafter)

⚠️ Special cases (bulky products)

windows over 120 cm in length must be returned at the customer's own expense to: ALD TRADING / WE RETHINK – 75 Rue Rateau, Bâtiment B7 – 93120 La Courneuve, France. Tracked shipping is mandatory.

📞 Customer service: +33 1 89 48 06 01 — Mon–Fri, 9 a.m.–5 p.m.

Do you have a question about our products?

or are you experiencing a technical issue with our website?

👉 Contact us. As part of our continuous improvement and customer service approach, we will do what is needed to reply to you within 24 hours maximum.