Refund and Return Policy

Thank you for choosing Vanlife-Store. At Vanlife-Store, we take pride in our meticulous attention to detail and our commitment to craftsmanship. We are proud to provide high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward refund and return policy to ensure your peace of mind.

30-Day Return Policy

We gladly accept returns within 30 days of receiving your order.
To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. Please include the original order confirmation or shipping slip when returning an item.

Refund Terms

• Up to 14 days after receiving the package:
  Returned items can be refunded either to the original payment method or as store credit, at the customer's choice.

• Between the 15th and 30th day after receiving the package:
  Returns are refunded exclusively as store credit, valid across the entire Vanlife-Store website.

How to Initiate a Return or Exchange

1. Contact Us
   Before returning or exchanging an item, please contact our team at clients [α] vanlife-store.com to start the process. It

2. Return Authorization
   Once your request is approved, you will receive a shipping label to attach to your package along with the necessary instructions.

3. Pack the Item
   Securely pack the item in its original packaging, including all supplied accessories, and indicate on the package if it is damaged.

4. Include the Order Number 
   Clearly write the order number provided on the outside of the package. Also clearly indicate on the outside whether the package is damaged or not. 

Return and Exchange Fees

Return or exchange fees are the responsibility of the customer and are fixed per package:

• France: €19 per package

• Europe and United Kingdom: €24 per package

These fees will either be:

• deducted from the refund,

• or charged separately depending on the chosen return method.

We recommend using a traceable shipping service to ensure the safe receipt of your package.

Refund Process

Once your return is received and inspected, we will send you an email confirming its receipt.
We will then inform you of the acceptance or refusal of your refund.

• Refunds to the original payment method are made within a maximum of 14 working days after approval.

• Store credits are issued within the same timeframe and sent by email.

Non-Refundable Items

Some items are non-refundable, including:

• Opened or used products

• Gifts

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at clients [α] vanlife-store.com, attaching photos and a description of the problem. We will find a solution promptly.

Exchanges

The quickest way to get another item is to return the original item. Once the return is approved, you can make a separate new purchase.

Contact Details

• Phone: +33 1 89 48 06 01

• Contact: clients [α] vanlife-store.com

• Address (offices): 11 boulevard de la République, La Garenne-Colombes, Île-de-France 92250, France

• Support: Monday to Friday, from 9 a.m. to 5 p.m.