Vanlife Store is based in Paris, France. Customer service and shipping are managed from our French warehouses to Europe, the United Kingdom, and Switzerland.
📦 Processing times
- Order preparation: 1 to 2 business days (Monday–Friday)
- Order cut-off time: 4:00 p.m. (Paris time) for same-day processing
🚚 Delivery within metropolitan France
- Free for orders over €399
- Under €399: €9.90 to €19.90 (depending on weight)
- Delivery times: 4 to 5 business days (tracking included)
- Express delivery available at checkout: €9.99 to €39.99 depending on weight
🌍 Delivery within Europe (excluding Switzerland and the United Kingdom)
- Free for orders over €399 (for non-bulky parcels)
- Average delivery times: 4 to 7 business days
🇨🇭🇬🇧 Delivery to Switzerland and the United Kingdom
- Delivery available
- Customs duties and clearance fees are payable by the customer (not included in shipping costs)
🔁 Returns — 30 days
- Returns accepted within 30 days of delivery
- Item must be unused and in its original packaging
- Request required before any return: email clients@vanlife-store.com + form urlr.me/!vanlife-retours with photos of the product
- Return shipping costs: €19/parcel (France) or €24/parcel (Europe & UK)
- Refund within 14 days after return approval (to the original payment method for returns within 14 days, and as store credit thereafter)
⚠️ Special cases (bulky products)
windows over 120 cm in length must be returned at the customer's own expense to: ALD TRADING / WE RETHINK – 75 Rue Rateau, Bâtiment B7 – 93120 La Courneuve, France. Tracked shipping is mandatory.
📞 Customer service: +33 1 89 48 06 01 — Mon–Fri, 9 a.m.–5 p.m.
